In this page we will cover all the common questions that our customers ask us.
Flexibility. We believe this is the keyword when you buy on ViniSoave.it. You can buy a minimum of a single bottle per each wine, but the minimum number of bottles must not be smaller than 2. It is preferred to buy a total number of bottles of 6 or a multiple of 6 (6, 12, 18...). The maximum number of bottles per each order is 72. If you want to buy a number of bottles greater than 72 please drop us an email message. Some products are only available in a minimum orderable quantity: please check what they are in the linked page. Each information box thorough the site reports clearly the minimum number of bottles that you can buy for each different wine type.
Year: it is shown for each wine. Should the year be no more available, we will tell you before shipping so that you can choose whether to change your wine or keep the new year.
Order confirmation: within usually 24 hours you will receive an "order confirmation" with the summary of your order and instruction for payment or, if you chosen to pay with Credit Card, the confirmation of the shipment.
Shipping expenses are calculated by considering the quantity of bottles that you order, the payment option you choose and the shipping country. Please check this page for information on shipping expenses and shipping times.
Prices: prices shown all along the web site are for single bottle and include all taxes and/or VAT.Invoicing: VAT number is mandatory if you need the invoice, otherwise a standard sale receipt document will be issued..
Available PAYMENT OPTIONS include Credit Card, Collect On Delivery or Bank Transfer. Collect On Delivery is available in Italy only and in some european countries.
CREDIT CARD PAYMENT. We do not collect your Credit Card information when you order on ViniSoave.it. We partnered instead with BANKPASS Web, part of the largest italian Credit Card group (SI Servizi).
When you are satisfied with your SHOPPING CART, you can proceed to CHECK OUT.
If you registered and logged-in in the ACCOUNT page, you do not need to retype all your billing and shipping information. If you did not register, you will be prompted to enter your billing and shipping information. Select first billing and shipping country and then enter your billing and shipping information. When done, press "SUBMIT" to confirm the order and you will be automatically redirected to BANKPASS Web. Choose your Card type, type the code, select expiration date and type the Credit Card Verification Code (it is a three-digit security code that is printed on the back of a card at the end of the signature panel). Type your email address and confirm. If the transaction is authorized, a summary page will appear with order details. Press now OK to come back to ViniSoave.it and subsequently check your inbox email folder for an automated summary message from ViniSoave.it including your personal data, order details and electronic transaction references. Look also in the inbox email folder you specified on the payment page for a message from "firstname.lastname@example.org" with the transaction status.
ViniSoave.it also support Verified by Visa and MasterCard SecureCode additional security systems. Verified by Visa and MasterCard SecureCode protects your existing Visa or MasterCard credit card with a password you create, giving you assurance that only you can use your card online. When completing the on-line checkout, a pop-up box appears from the bank that issued the card, asking the cardholder for a password to confirm his or her identity.
BANK TRANSFER. You can buy your wine on ViniSoave.it paying via bank transfer. When you are finished ordering, proceed to check out. If you did not register, you will be prompted to enter your billing and shipping information. Fill-in the order form with your personal data and confirm the order. We will contact you with the bank details for the bank transfer: should any products be unavailable, we will send you a summary of available products and a choice between the following options:
- ship only available products and pay for those only
- modify your order and choose alternative products to the unavailable ones
- cancel the order and place a new order
Send us a copy of the transaction to our fax +39 0458445677 or to our email address email@example.com. As soon as our bank will receive the money we will ship the wine.
COLLECT ON DELIVERY. You can buy your wine on ViniSoave.it and pay it when you receive it right at your door (in certain countries only).
When you are finished ordering, proceed to check out. Select Collect on Delivery payment option. If you did not register, you will be prompted to enter your billing and shipping information. Fill-in the order form with your personal data (select first billing and shipping country) and we will get back to you awaiting your order confirmation. Should any products be unavailable, we will send you a summary of available products and a choice between the following options:
1) ship only available products and get charged for those only
2) modify your order and choose alternative products to the unavailable ones
3) cancel the order and place a new order
When we receive the confirmation from you, we will ship the wine. Please have the exact amount ready when the forwarding agent will deliver the wine.